Bill of Rights of Telco Users under RA 7925 of 1994

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October 19, 2015

Bill of Rights of Telecom Users:

This is under Section 20 of RA 7925

Stop the Cap - What the canadian consumers did to stop the rip off from telcos

ARTICLE VII. RIGHTS OF TELECOMMUNICATIONS USERS

 Sec. 20 Rights of End Users. - The user of telecommunications service shall have the following basic rights:

 a) Entitlement of utility service which is non-discriminatory reliable and conforming with minimum standards set by the Commission;

 b) Right to be given the first single-line telephone connection or the first party-line connection within two (2) months of application for service, against deposit, or within three (3) months after targeted commencement of service in the barangay concerned per the original schedule of service expansion approved by the Commission, whichever deadline comes later;

 c) Regular, timely and accurate billing, courteous and efficient service at utility business offices and by utility company personnel; and

 d) Thorough and prompt investigation of, and action upon complaints. The utility shall endeavor to allow complaints to be received over the telephone and shall keep a record of all written or phoned-in complaints. 

Fellow netizens, we might have been jaded all ready by abuses of telcos and ISPs Know your rights under the Public Telecommunications Act.   Telcos are required to send  timely and accurate billing. Although some telcos say that even without of bill, this Section says that practice is contrary to law.  And maybe we can complain if we are billed for services unrendered.




In Canada, the consumers got the telcos stop the rip offs and onerous contracts

On the surface, the new rules seem to aggressively rein in Bell, Rogers, and Telus — Canada’s three dominant carriers. Among the new provisions taking effect Dec. 2:

• cancel your contract at no cost after a maximum of two years;
• cancel your contract and return your phone at no cost, within 15 days and specific usage limits, if you are unhappy with your service;
• have your phone unlocked after 90 days, or immediately if you paid in full for your phone;
• have your service suspended at no cost if your phone is lost or stolen;
• receive a Critical Information Summary, which explains your contract in under two pages;
• receive a notification when you are roaming in a different country, telling you what the rates are for voice services, text messages, and data usage;
• limit your data overage charges to $50 a month and your data roaming charges to $100 a month;
• pay no extra charges for a service described as “unlimited”;
• you can refuse a change to the key terms and conditions of your contract, including the services in your contract, the price for those services, and the duration of your contract; and
• all cell contracts must use plain language and clearly describe the services customers receive and include information on when and why customers may be charged extra.

Know you rights and complain.