October 19, 2015
Bill of Rights of Telecom Users:
This is under Section 20 of RA 7925
Stop the Cap - What the canadian consumers did to stop the rip off from telcos
ARTICLE VII. RIGHTS OF TELECOMMUNICATIONS USERS
Sec. 20 Rights of End Users. - The user of telecommunications service shall have the following basic rights:
a) Entitlement of utility service which is non-discriminatory reliable and conforming with minimum standards set by the Commission;
b) Right to be given the first single-line telephone connection or the first party-line connection within two (2) months of application for service, against deposit, or within three (3) months after targeted commencement of service in the barangay concerned per the original schedule of service expansion approved by the Commission, whichever deadline comes later;
c) Regular, timely and accurate billing, courteous and efficient service at utility business offices and by utility company personnel; and
d) Thorough and prompt investigation of, and action upon complaints. The utility shall endeavor to allow complaints to be received over the telephone and shall keep a record of all written or phoned-in complaints.
Fellow netizens, we might have been jaded all ready by abuses of telcos and ISPs Know your rights under the Public Telecommunications Act. Telcos are required to send timely and accurate billing. Although some telcos say that even without of bill, this Section says that practice is contrary to law. And maybe we can complain if we are billed for services unrendered.
